Refund policy
Refund Policy – EliteDrive Auto
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
The product or service received is significantly different from what was described.
You received a defective or damaged product upon delivery.
You cancel a service–24 – 48 hours upon receipt of order
Customers have a 30 day time frame to make refunds and returns. We want you to be satisfied with your order.
2. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
Change of mind after purchase
Products that have been used, damaged, or altered after delivery
Late cancellations for services (less than 24 hours’ notice)
Custom or special-order products
3. Exchange or Replacement
If you received a defective or incorrect item, we will gladly offer a replacement or exchange instead of a refund, depending on product availability.
4. Processing Time
Once your request is reviewed and approved, refunds are typically processed within 5 business days to your original payment method.
5. Contact Us
To request a refund, please contact us at:
📧 Email: info@elitedriveauto.com
📞 Phone: [+ 1 (616) 541- 6501]
Please include your order number, reason for the refund, and any relevant photos or documentation.
